Terms and Conditions Usage of this site in any manner constitutes acceptance of the current policies and procedures as defined below. When you purchase from this site, you are entering a Contract. Please read and understand all details below. We will be happy to answer any questions you may have prior to purchase, but please be aware that a purchase creates a contractual obligation to abide by the Terms and Conditions found below. If you have questions or comments regarding this site or our company, please email us for the fastest response. We will be happy to be of service! We also have the following sites which may be of interest to you: The Step Stool Store and TreeHook. Evolutionary Office PO Box 1212 Manor, TX 78653-1212 512-272-4800 877-703-0664 512-272-4811 Fax info@evolutionaryoffice.com The Difference Do you have a catalog? What if I want to furnish a complete office or project? Will you provide a furniture layout? How long before my purchase arrives? How do I check the status of my order? Payment methods Purchase orders Sales tax Shipping charges Freight carrier responsibilities Freight damage Calling before delivery Shipping outside the United States Return policy Cancellations and changes Warranties I'm an individual, not a business. Can I buy from you? How do you use my email address? Samples Copyrights Contractual Obligations - Your Agreement Q. What's the difference between Evolutionary Office and other furniture dealers on the Web? A. Most Web dealers rely on the fact most consumers don't know much about quality furniture. They have pretty pictures of a couple hundred chairs, most of which you could buy cheaper at your local office supply house. The idea is if it looks pretty, you can have your choice of black or brown or gray pleather (plastic leather), and won't know any better. While they may have a couple hundred choices for the consumer, we have a more demanding client base. For instance, one of our manufacturers, ADI, has a chair line called Desire. Within Desire's basic frame line, there are over 120 chairs. If you start adding the various arm options, it takes that number of different chairs to 1,920. Multiplying that by the number of chair lines that ADI makes gives one a staggering number exceeding 20,000 different configurations, just for ADI. Don't worry, we didn't list them all. But we did list the most popular and the variety of options available and we will be happy to custom build your chair to your specifications. You'll find different items and many more options on those items here than what you may expect on the Web. Our business is satisfying your requirements, not making you fit into a box. We listen and work to understand your needs to give you the results you want within your budget. Even our name "Evolutionary Office" reflects our original and ongoing commitment to providing furniture solutions appropriate for your unique circumstances. This site was designed to allow us to provide immediate details and prices for our products for our local clients who represent 99% of our business. Because our main business is local, we are not always available to take your calls but please leave a message or send us an email and we'll be glad to answer any questions you may have. Since nearly everything here is made in a factory after you order it, if you're in a great big hurry, please be aware that it is very rare that we can get something shipped in a time faster than what is shown as Availability on the product page. (Top) Q. Do you have a catalog? A. No, because our prices would have to be higher, for two reasons: First, we would have to compensate for unexpected price increases between editions. Without a catalog, if prices change we adjust our online price on the individual item quickly. A printed catalog requires a business to have higher prices on every single item to cover themselves in case of increases. We don't have that problem and the happy result is that you save money. Second, we don't have the expense of printing a catalog with several items you're interested in along with several thousand items you don't care about. That's why you often find businesses on the Web without catalogs are less expensive than businesses with published catalogs. Less overhead means lower prices. However, we have brochures from almost every manufacturer we represent and will gladly send these to you for items you're interested in. The result is that you will have more information about the particular products you're intrigued by rather than compressed descriptions of several thousand products. (Top) Q. What if I want to furnish a complete office or project? A. We can easily provide quotes online. (Top) Q. Will you provide a furniture layout? A. No. If you need a furniture layout, you should contract a licensed interior designer or architect to provide these for you. You will find you have a much better experience with these professionals than you will in getting furniture layouts from furniture dealers. If you need this service but don't know who to contact in your area, they are listed in your local Yellow Pages. We highly recommend you interview several and look at their portfolios prior to signing a contract, because even though interior designers and architects are degreed and licensed professionals, they bring their own tastes to your project. You should be sure your tastes are compatible prior to signing any contracts. (Top) Q. How long does it take to get my product? A. That depends on what you order. Every single product we sell has the "Availability" time indicated near the bottom of the page above the Order button. Please note the Availability time is the approximate time that is our best knowledge of the manufacturer's current lead times and is subject to change without notice. The Availability is the time it takes to manufacture your order and ready it for shipment and is subject to change due to a variety of circumstances. Such times are variable and out of our control and subject to the manufacturer(s)' current work loads and inventory stocks and Evolutionary Office will not be responsible for either early shipment or delays under any circumstances and you specifically agree to this condition. Further, the time noted does not include transportation time from the factory to your facility, which can be up to ten business days, but in practice is usually less than a week, depending on where you are in relation to the factory. You specifically agree that transportation time is out of our control and you will not hold Evolutionary Office responsible for transportation delays under any circumstances. If you prefer faster delivery, please contact us for a quote. We will certainly ask the factory if it's possible, but most items will not ship faster than the time shown as Availability on the product page, due to manufacturing schedules. You wouldn't want someone getting in front of you and bumping your order further back in the queue, would you? (Top) Q. How do I check the status of my order? A. Actually, there isn't any good way. Products are custom-made to your order by our manufacturers. On each product page, there is a field that says Availability. The Availability shown on the product page is approximately how long it will take to manufacture your order (based on our most recent lead-time update from the factory). Take the date you place the order and add the Availability time to it. Then add a week to that for transit time from the factory. You now have the Status of Your Order. No, we're sorry, but we don't customarily have your UPS tracking number and no, we do not mail you tracking information. Our manufacturers do not provide us with this information without a special phone call being made; this industry uses a different business model than you may be used to as an individual consumer. If you feel you need to check the status of your order, please email us rather than calling. Please remember to include your order number. We will have to contact the factory in order to get the information for you, it is not at our fingertips. As noted elsewhere, we are not often in the office, this site was designed to allow us to more readily service our local clients who represent 99% of our business. We are happy to be of service, but we're not making our living from the orders we receive over the web. We apologize if anyone finds this offensive, it's simply the truth. This site is designed for the professional community of architects, interior designers and facility managers. We are happy to be of service to anyone, based on the assumption they have the same requirements as the professional group mentioned above. (Top) Q. What forms of payment do you accept? A. American Express, Discover, MasterCard, Visa, and checks. Purchase orders are not accepted, but we will be happy to provide a proforma invoice for any amount over $100.00. Upon receipt of your check, we will place your order. Orders requiring proforma invoices for less than $250.00 will require a $15.00 Service Charge per invoice generated. Please note that credit cards will be immediately charged upon receipt as a deposit on your order. The vast majority of our products are custom made to your order and cannot be canceled once in production without substantial return fees and some may not be able to be canceled at all. If you prefer us to wait to charge your card until shipment, please make a note of it in the Notes section of the order form. In this event, the amount of 50% will be charged to your card upon order acceptance and the balance will be placed on the card on the date the product is shipped from the factory. We do not offer payment plans or open credit. Sorry. On orders exceeding $5000.00, you have the option of paying 90% with either a credit card or check in advance and you may retain 10% of the total for 10 business days after receipt of the product, if you choose. Retainage which has not been paid after 30 days will be subject to being turned over to a collection agency. After 90 days, retainage which has not been paid will be subject to civil suit. (Top) Q. What about taxes? A. If you're in Texas, we charge Sales Tax. If you're not, we don't. Please check your local laws. You may be responsible for paying the Use Tax on purchases from out-of-state. (Top) Q. What about freight charges? A. Many of our products have the cost for transport already included in the price. If not, you will be given a price for the freight prior to acceptance of your order. If an item has Free Shipping, that applies only to the continental United States. Orders to Alaska and Hawaii will always have additional freight charges. We do not ship to any country other than the United States. (Top) Q. What are the responsibilities of the freight carrier? A. The freight carrier driver is a contractor, not our employee, and is responsible only for bringing the product to the end of the truck. They do not have to bring it any further than that point, although many truck drivers will assist you to take it a little further. However, do not rely on this. If you have a heavy shipment, please be sure to have sufficient help on-hand to assist you in unloading the truck and placing it where you wish. If you prefer inside-delivery and/or setup of your product, please contact us so we may assist you in finding local contractors for you to choose from. We do not provide inside-delivery or setup directly and these charges are separate from any freight charges from the factory to your address. Freight carrier drivers are not required to bring in your furniture or install it. Please understand the freight carrier driver follows an entirely different set of rules than your friendly, everyday small-package delivery person. Please note that large items are carried via freight lines. These trucks typically unload at freight docks. If your building does not have a dock, you will require a lift gate and there will be an extra charge for this. If you are having your product delivered to a residence, you should know that many freight lines have additional charges for deliveries to residential areas. Hey, we don't make these policies, it's the freight lines! We strongly recommend that if you are purchasing a large or heavy item you allow us to ship it to either a moving or furniture installation contractor in your area. They are set up to handle large and heavy items. They will receive the product, inspect it for damage, schedule an appointment at a time convenient for delivery, bring the product to your facility on their vehicle, unload it, place it where you wish, set it up ready for use and remove packing debris. You will be much happier paying a contractor for these services than if you attempt to handle receiving and setup yourself. Do you even have a dolly? You'll probably need more than one. You want to mess up your nice clothes dragging in a 300 pound table? Probably not. Do your co-workers want to assist you in dragging in furniture? Sure, they all say it will be "no problem" when you're ordering it, but just watch, they'll all have pressing appointments when the 53' tractor-trailer pulls up outside! We will be glad to assist you in locating a company to receive and deliver your furniture in your area, but you will contract and pay that company directly. This is to allow you the maximum amount of control for the minimum amount of money. We do NOT sub-contract receiving and installation and receive no money from these contractors and you specifically agree that the actions of such contractors as you employ are out of the control of Evolutionary Office and you will in no way hold Evolutionary Office responsible for the actions of such contractors. (Top) Q. What about freight damage? A. Inspect the boxes when you receive them before you allow the freight carrier's driver to leave. If there is the slightest mark on the box, open the item and inspect it. If there is any damage whatsoever, mark the freight carrier's delivery ticket with a notation of the damage. We are not responsible for freight damage, but we will assist you in filing a freight claim. Once the product leaves the manufacturer's dock, it belongs to the freight company. Your signature upon the freight company's bill of lading indicates your acceptance of the shipment in perfect condition, therefore, please do not sign the carrier's paperwork until you are certain it is indeed in perfect condition. Freight companies often deny claims for "concealed damage" or pay a fraction of the cost. Your only hope of getting the full amount of the cost of the product is to have noted the freight bill appropriately. All packaging for any damaged product must be saved. As we are neither the shipper nor the freight line, we cannot replace your product without payment of full replacement or repair cost from the freight line. We cannot emphasize strongly enough: If there is any damage to the product, save ALL packing materials and contact us immediately. (Top) Q. Will the freight carrier call before they attempt to deliver my order? A. Freight carriers will not call before delivery without payment of a $25 fee for this service. If you want this service, please contact us so the notation can be made on your order and your account billed accordingly. If you have requested this service and it is not performed, you have the right under Federal law to refuse the shipment and make the carrier redeliver the product 24 hours later, without redelivery charges. In practice, if you receive the product anyway, the carrier will not refund the call-before-delivery fee. If you are not able to accept a shipment between the hours of 8 AM and 5 PM on weekdays which are not holidays, please let us know so we can make note of this to the manufacturer and they can alert the freight carrier. If the driver attempts to deliver your product and no one is there to receive it, the freight company may charge you a re-delivery charge, which is your responsibility to pay and you specifically agree to this condition. (Top) Q. Do you ship outside the continental United States? A. No. (Top) Q. What's your return policy? A. Custom products, which are created with your selection of fabric or color are made to your specifications and are not returnable. Further, please note that the majority of our products do not exist prior to your order. These orders are considered to be custom regardless of color choice. We accept returns of non-custom merchandise up to 15 days after receipt of your order, however no merchandise may be returned without our written consent and shipping instructions and may be subject to a return fee of up to 40% of the List Price. Unauthorized returns will not be accepted. The cost of shipping the product to you and the cost of shipping to return merchandise will be your responsibility in any case and by use of and/or purchase from this site you specifically agree to these conditions. Again, please note that custom orders are orders which are made to your finish and/or fabric specifications and these represent the vast majority of our products. Custom orders made specifically to your color specifications, fabrics and leathers are not returnable once shipped. Once in production, a custom order may not be canceled at all or at best, will incur return fees. Please be certain you have reviewed fabric and finish samples prior to ordering; we are happy to send you fabric and finish samples and would far rather delay your order for a week to be certain you are getting exactly what you need rather than make you angry by sending you a custom product which looked different on your monitor, but which you can't return. Patience is a virtue when dealing with custom products! (Top) Q. What if I change or cancel my order prior to shipment? A. Changes or cancellations may only be made with our written agreement and a return fee will be assessed dependent on the progress of your order at the manufacturer. Some custom orders may not be able to be canceled at all. You specifically agree by purchase of items from this site that you are aware of and agree to these conditions. Please contact us immediately if you have any doubts. We would prefer to wait for you to make a decision rather than make you angry because we couldn't cancel your order. In our case, if we find that an error was made due to a manufacturer's discontinuation of the product or price increase or due to our own error, we will request your permission to either increase the amount of your order or cancel it. You will be informed of the change prior to your credit card being charged for any increase. (Top) Q. What about Warranties? A. All products we sell are covered by the manufacturers' warranties. In the unlikely event you receive a product with a defect, please contact us and we will send a factory representative of the manufacturer to evaluate and recommend a solution, replacement, or repair. (Top) Q. I just want a single chair (or a lamp or a whatever) for my home office. Can I buy from you? A. Sure. However, our primary market is the professional community of architects, interior designers and facility managers. We mainly sell commercial products to commercial and institutional organizations. You're welcome to purchase anything we sell, at the same prices which our commercial and institutional buyers get, but unfortunately we don't have time to read you the information which is usually right on the page of the product you're interested in. That's why you're getting the good prices on commercial products. Trust us, we will be very polite to you if you do happen to call with a question. We know not everyone will read this and if someone is reading this, you probably already have the answers to your questions because you read the product page! (Top) Q. How do you use my email address? A. You can read our Privacy Policy but we'll sum it up: Only to complete your order. We will not send you unsolicted email and we won't sell, rent or give away your email address or any other information you give us. (Top) Q. I'd like to see it before I buy it. Can I get a sample? A. Sure, if it's a non-custom product. Custom products, with your selection of fabric or color, made to your specifications, are not returnable. However, if it's something simple, all you have to do is pay for it. If you feel you absolutely must touch and feel the product before purchasing, we recommend you find a local store. This site primarily caters to interiors professionals who are familiar with the products we provide. Unfortunately, there are fixed costs associated with fulfilling an order, both for us and for the manufacturer, whether it's a sample or an order. Because of this, the minimum product price at which we can afford to send a sample is $500. Further, there is a non-refundable handling fee of $45.00 to send the sample, plus you are responsible for freight charges going to you and, if needed, to return the sample. (Top) Q. Can I copy information, photos or graphics from here? A. You may reproduce any information you find here for the purpose of demonstrating the products we represent to prospective purchasers. However, please be aware that the majority of the photographic and graphics materials here are originally copywritten by the manufacturers represented and are used with their permission. The original copyright belongs to the manufacturer and we recommend that if you choose to use the information to promote the manufacturer's products without our logo information attached, you should contact the manufacturer directly for their permission. Copyright infringements, outside of the narrow definition above, will be prosecuted to the fullest extent of the law. (Top) Q. What am I agreeing to by using this site? A. Your use of this site and purchases from the site constitutes acceptance of and agreement with our current terms and conditions as defined on this web page. This is a Contract that you are entering into with all the legal obligations of any contract. Please do not purchase from us if you have any doubts whatsoever. We will be happy to discuss any concerns you may have, however, once the purchase has been made, we will enforce the contract. Waiver of any particular term or condition due to special circumstances can only be executed in writing by an officer of Evolutionary Office and you agree that such waiver will be a one-time event and will not invalidate these terms and conditions beyond that event. Evolutionary Office reserves the right to make changes or modifications to products and pages shown on this site. Errors on this site created due to changes or modifications by manufacturers, either by changes in specifications or pricing, will be communicated to the purchaser when relevant to an order-in-process and the purchaser will have the right to cancel the order-in-process without penalty if it is due to a manufacturer's change or modification. Cancellation of the order is not available once product is either in production or has been shipped without substantial return fees and some products, once ordered, may not be able to be canceled. Products shown here represent Evolutionary Office's best knowledge of the product on the day which the page was last updated and may be out of date due to modifications made by the manufacturers. Evolutionary Office is not responsible for errors, omissions or changes to product specifications by the manufacturer which were not communicated to Evolutionary Office by the manufacturer, but makes every reasonable effort to ensure that product pages are current. Credit card charges reversed without written permission of an officer of Evolutionary Office may constitute Fraud and may be prosecuted to the fullest extent of the law. Please note that a processing fee of $65.00 per iteration plus applicable attorney's fees will be charged against your credit card for any chargeback decided in our favor and you specifically agree to these fees. We prefer to refund your money if we can do so without cost to Evolutionary Office, but most orders from this site cannot be canceled once entered without substantial return fees and some orders cannot be canceled at all. Your consideration and your patience are virtues when dealing with custom products made to your specifications. This agreement will be governed by and construed in accordance with the laws of the State of Texas applicable to agreements negotiated, executed and performed entirely within the State of Texas. This agreement supersedes and will have precedence over any other agreements between you and any other parties within the broadest scope of such terms and conditions which are contained herein. Both parties agree to seek Arbitration through a nationally recognized arbitration organization to resolve disagreements prior to seeking legal recourse through the court system except in the case of criminal actions where Evolutionary Office reserves the right to immediately file charges. All costs of arbitration or civil litigation, including but not limited to arbitrator fees, attorney fees and/or court costs will be borne by the loser of any civil action, for both parties, regardless of outcome and you specifically agree to this clause. Any claim or action brought by one of the parties in connection with usage of this site and this agreement shall be brought in the appropriate State or Federal court located in Travis County, Texas and both parties specifically consent to the exclusive jurisdiction of such court. (Top) Thank you for your consideration.